Privacy Policy

Last Updated: 17 September 2026

At Veld Pet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our online store.

Store: Veld Pet
Website: veldpet.store
Email: veldpet.store@gmail.com
Country: South Africa

This Privacy Policy is intended to explain our privacy practices in accordance with applicable South African privacy requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Veld Pet, we may collect information such as:

  • Full name

  • Email address

  • Telephone or mobile number

  • Billing address

  • Shipping/delivery address

  • Order and transaction details

  • Information you provide when contacting customer support

  • Account information, if you create an account

  • Technical information such as IP address, browser type, device information, and website activity

  • Cookie and similar technology information

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Deliver products to you

  • Process payments and refunds

  • Communicate with you about your orders

  • Respond to customer service enquiries

  • Manage your customer account

  • Improve our products, website, and services

  • Prevent fraud, abuse, and other unlawful activity

  • Maintain the security of our website

  • Send marketing communications where permitted and where you have provided the required consent

  • Comply with applicable legal and regulatory requirements

3. Payments

Payments made through our store may be processed by third-party payment providers.

Veld Pet does not intentionally store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

4. Sharing of Personal Information

We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify and technology providers

  • Payment processors

  • Delivery and courier companies

  • Website, hosting, analytics, and security providers

  • Customer support service providers

  • Professional advisers where necessary

  • Government authorities or law-enforcement bodies where required by law

We do not sell your personal information simply for the purpose of selling it to third parties.

Third-party service providers may process information outside South Africa. Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

5. Shopify

Our online store is powered by Shopify. Shopify may process personal information relating to visitors and customers as part of providing its ecommerce platform and related services.

For more information about how Shopify processes personal information, please review Shopify's privacy information.

6. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep the website functioning correctly

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant website features

  • Help maintain website security

You can manage or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

7. Marketing Communications

If you subscribe to our marketing communications, we may use your email address or other contact details to send information about products, promotions, offers, or updates from Veld Pet.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:

Email: veldpet.store@gmail.com

Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

  • Destru